FREE GLOBAL SHIPPING β DUTIES PAID WORLDWIDE
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Frequently Asked Questions
Get quick answers, delivery details, and support from A-THI.
Weβre committed to making your shopping experience simple, transparent, and worry-free β The New Standard.
π Shipping
Q: When will my order arrive?
A: Most orders are processed within 24β48 hours. Delivery time depends on your location and the supplier β average is 5β10 business days.
β©οΈ Returns
Q: What if I receive a damaged or defective item?
A: Contact us immediately with photos via our Contact Us page β weβll arrange a replacement or full refund promptly.
π³ Payments
Q: What payment methods do you accept?
A: We accept secure payments through all major cards, bank transfer, and Paystack. Every transaction is SSL-encrypted for your protection.
π Dropshipping
Q: Are your products shipped from local or global suppliers?
A: A-THI partners with both local warehouses and verified global suppliers (e.g. HyperSKU, CJ Dropshipping). All items are custom-duty paid to ensure hassle-free delivery to your doorstep.
π¦ Order Tracking
Q: How do I track my order?
A: Youβll receive a tracking link via email once your order ships. You can also track anytime on our Track Order page.
Still have questions? Reach out anytime β our support team is here for you.
Contact Support