Refund Policy

Last updated:

Overview

We want you to be happy with every purchase. If you’re not satisfied, here are the steps to request a refund.

Eligibility

• Request a refund within 14 days of delivery.
• Item must be unused, in original packaging, and include tags.
• Not eligible: items marked non-returnable, final sale, or intimate goods (see product page).

How to Request a Refund

1. Contact support via Contact Us or email support@a-thi.online.
2. Provide your order number, photos (if damaged), and reason for return.
3. We will respond with return instructions and a label (if applicable).

Inspection & Refunds

After receiving and inspecting the returned item, we will issue a refund to the original payment method within 3–5 business days.

Partial Refunds

Partial refunds may be issued for items with obvious signs of use, missing parts, or original packaging not returned.

Questions

If you have any questions about refunds, contact us at support@a-thi.online.