🚚 Shipping & Returns Policy

A-THI: The New Standard

Shipping

At A-THI, we deliver confidence with every order. All shipments are custom-duties-paid, meaning there are no surprise fees or hidden costs upon delivery — what you see at checkout is exactly what you pay.

We partner with trusted local and international logistics providers to ensure fast, secure, and transparent delivery across regions.

• Order Processing: Orders are prepared and dispatched within 1–3 business days after confirmation.
• Delivery Timeline: Typical delivery takes 5–10 business days, depending on destination and product type.
• Real-Time Tracking: Once shipped, you’ll receive a tracking link via email or SMS for complete visibility from our warehouse to your doorstep.
• Custom Duties: All customs fees, import taxes, and clearance processes are fully handled by A-THI. You’ll never be asked to pay extra upon arrival.

Every order is insured through our verified logistics network, ensuring you receive your products safely and on time — a hallmark of The New Standard in e-commerce service.

Returns & Exchanges

We stand behind the quality of our products and partners. If your order arrives damaged, defective, or incorrect, you’re eligible for a return or exchange within 7 days of delivery.

• Items must be unused, in their original packaging, and include all tags or accessories.
• To start a return, contact our support team through the Contact Us page or email support@a-thi.online.
• Our team will provide step-by-step guidance and the appropriate return label or address.

Our aim is a smooth, fair process — no stress, no delays.

Refunds

Once we receive and inspect your returned item, your refund will be processed within 3–5 business days through your original payment method.

• Refund times may vary depending on your bank or payment provider.
• If a replacement is unavailable, a full refund will be issued immediately.

At A-THI, we believe in transparency, reliability, and customer trust — ensuring every interaction reflects our promise:

“A-THI: The New Standard in Global E-Commerce.”